Terms & Conditions

1. Business & Price Terms

1.1 ) You will have our factory price if you have a good quantity of the order with us.
1.2 ) Factory price & Product time: the price could base on EXW, FOB, CFR, CIF, DDU, DDP, and normally we need 15-30 days to produce them, test quality and ready for shipping.

2. Payment & Delivery

2.1 ) Payment: We take bank transfer, T/T, WU, local RMB as payment ways.
2.2 ) Delivery time and way: 
          it will 7-25 days by sea to port, depends on which country you located.
          it will 10-35 days by sea to door, depends on which country you located.
          it will 2-4 days by air to airport, depends on which country you located.
          it will 5-10 days by air to door, depends on which country you located.
We support EXW, FOB, CFR, CIF, DDU  for delivery.
DDU, that means, we delivered items to your door address included freight cost, custom cost, but it does not include import taxes. 
DDP, that means, we delivered tiems to your door address included all costs ( freight cost, custom cost and import taxes).

3. Packing terms: CKD, SKD or as demand.

4. If damaged during

4.1 )  Anyway, we are unable to ensure that 100% undamged when you received them. The damages rate is less than 1/‰, once you received damaged item during shipping , please contact us with some reference pictures.  We will confirm it and to send you the replacement one free of charge.
4.2 )  Once damages happened please reported to us within 72 hours after receipt of the goods and at the same time please issued a claim to carrier by phone or email, we will solve any problem according to the real situation.

5. Warranty of Quality & Lifetime: 14 monthes of quality warranty for motor, controller and rear alxe brake. 

6. Returning Goods

6.1 ) We never accept any return goods for the items that you bought are not meet  your purchase purpose.(items without any quality problem ), if the goods you have received which has quality problem or defective on it, we will send new replacement parts to you at first, then you can return them every 3-6 monthes, please issued a return reasons to us,  for quality problem returning we pay for all cost, other reasons returning, buyer need to pay for all cost, please complete the form " https://hshnev.com/index.php?route=account/return/insert " ,We reserved all rights for returning solutions and defective solutions.